Refund Policy

Return, Refund & Exchange Policy

We value our customers and strive to provide the highest quality products and services. To maintain clarity and ensure a smooth purchasing experience, we have outlined our return, refund, and exchange policy. Please carefully read the following terms before making any purchases, as they outline important conditions regarding the finality of sales and the handling of returns in exceptional cases.

1. No Returns, Refunds, or Exchanges

At our store, all sales are final. We do not accept returns, provide refunds, or offer exchanges for any product under normal circumstances. This policy is in place to streamline our operations, minimize costs, and ensure that all customers receive products in the condition they expect. Therefore, we strongly encourage every customer to carefully review product details before making a purchase. By completing a transaction, you acknowledge that you have reviewed all available information and are satisfied with the product.

Why We Have This Policy
Our decision to maintain a no return, no refund, and no exchange policy is based on several factors:

Product Integrity: We want all of our customers to receive products in pristine condition. By not accepting returns or exchanges, we eliminate the risk of customers receiving used or returned items.
Cost Management: Handling returns and exchanges can increase operational costs. By keeping our processes streamlined, we can focus on offering competitive pricing for our products.
Specialized or Custom Products: Some of our items are specialized, custom-made, or limited edition, making it impractical to accept returns or offer exchanges.
Given these considerations, it is crucial that customers take the time to fully understand the product they are purchasing before completing their transaction.

2. Checking Product Details Before Purchase

Since we do not allow returns, refunds, or exchanges, it is your responsibility as a customer to thoroughly review all product details before finalizing your purchase. Please take the time to inspect the following:

Product Description: Ensure that you have read and understood the full product description, including features, materials, and any special instructions.
Size and Specifications: If the product comes in various sizes or specifications, double-check that you are selecting the right option for your needs.
Color and Design: For items that have different colors or designs, make sure you have selected the exact variant you desire.
Technical Compatibility: If the product requires compatibility with other devices or systems, ensure that you have verified compatibility before purchasing.
We provide detailed descriptions, images, and, when possible, customer reviews to help guide your decision. Should you have any questions or concerns about a product before purchasing, we encourage you to reach out to our customer service team for assistance. Our team is happy to provide additional information to help you make an informed decision.

3. Damages During Transit

Once a product leaves our facility, it is in the hands of the shipping carrier. We take every precaution to ensure that your order is securely packaged and properly labeled to reduce the risk of damage during transit. However, we do not bear responsibility for any damages that occur while the product is in transit.

Why We Don’t Cover Transit Damage
Shipping carriers have their own processes and procedures for handling and delivering packages, and as such, they assume responsibility for your package once it leaves our premises. We recommend that customers carefully consider their shipping options, especially for valuable or fragile items, and select carriers that provide:

Insurance: Shipping insurance can provide coverage in the event that your package is lost or damaged during transit.
Tracking: Choosing a shipping option that provides real-time tracking allows you to monitor your package's journey and anticipate any potential issues.
Signature Upon Delivery: Requiring a signature upon delivery can prevent packages from being lost or stolen after they reach their destination.
If your product arrives damaged, we recommend contacting the shipping carrier directly to file a claim. It is important to retain any packaging and take photographs of the damage to support your claim.

4. Exceptional Cases for Returns

While our policy clearly states that we do not accept returns, refunds, or exchanges, we understand that exceptional circumstances may occasionally arise. In the rare event that an exception is made, the following conditions will apply:

Pre-Approval Required: Any return must be pre-approved by our customer service team. Simply sending an item back without prior authorization will result in the package being refused and returned to you at your expense.
Customer’s Responsibility: In these exceptional cases, the customer is fully responsible for returning the goods to us. This includes:
Shipping Costs: The customer must cover all shipping costs associated with returning the product to our facility. This includes paying for packaging, insurance, and any other associated fees.
Risk During Return Shipping: The customer assumes full responsibility for the risk of damage or loss during the return process. We highly recommend selecting a shipping option that includes insurance and tracking to ensure that the package arrives safely and intact.
Return Shipping Address: The customer will be required to send the item(s) to the address provided by our customer service team. Failure to return the product to the correct address will void the return authorization.

5. Processing of Exceptional Returns

If an exceptional return is authorized, and the item is returned in accordance with the above conditions, we will inspect the returned item upon arrival. The product must meet the following criteria for the return to be accepted:

Original Condition: The item must be in its original, unused, and unopened condition. Products that have been opened, used, or altered in any way will not be accepted.
Original Packaging: The item must be returned in its original packaging, including any accessories, manuals, and other materials that were included with the original shipment.
Once we receive and inspect the returned item, we will notify you of the results. If the item is accepted, we may issue a store credit or replacement product at our discretion. Please note that we do not issue refunds under any circumstances, even in exceptional cases.

6. Customer Service and Support

We understand that shopping online or through other channels can sometimes present challenges. To help you make an informed decision, our customer service team is available to answer any questions or provide additional information about our products. If you are uncertain about any aspect of your potential purchase, we strongly encourage you to reach out to us before placing your order. Once the transaction is complete, the sale is final, and our standard policy applies.

7. Legal Rights

This policy does not affect your statutory rights under applicable consumer protection laws. Depending on your location, you may be entitled to specific protections that cannot be waived by this policy. However, our policy remains in effect for all customers to the fullest extent permitted by law.

Conclusion
We appreciate your business and your understanding of our return, refund, and exchange policy. By purchasing from us, you agree to the terms outlined in this document, and you acknowledge that you have read and understood our policies. We are committed to providing high-quality products and services, and we hope that your experience with us is a positive one. Thank you for choosing to shop with us, and we look forward to serving you again in the future.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: brandcentre.up@gmail.com +91-7451822222